FAQ

There are two options on how to pick up your keys at GuMo: Read carefully and see where you are supposed to pick up your key. At 8:00 on the day of arrival, a text message will be sent to you telling you where to pick up your keys. You can either pick up your key at the GuMo office or in the key box at the cottage. 

If the cottage is empty, you can of course check in earlier. You will find out when you pick up the key or via SMS. Otherwise, check-in time is 16.00. Most cottages have 2 sets of keys. 

If you have booked a cottage privately, you will have received information in the booking confirmation. If you have not received the email check the junk mail. 

Alt 1 Collect key at GuMo in key cabinet or at the office with a 5 digit code. 

You pick up keys at GuMos office, Östra Långstrand 202, 780 68 Transtrand. The key can be collected from 08.00 in the morning. When the office is unmanned, the keys are in the key cabinet and you will need a code for the key cabinet. If you have booked the cottage through GuMo, the code is in the top left corner of the booking. You can find the booking under my pages at www.gumo.se. 

If you have a key delivery through a private rental company, you have received the code by email from GuMo. 

The key cabinet is located on the right/south gable of the GuMo house. Look for your arrival envelope and punch the code followed by # and a door will open and your keys to the cottage will be inside. Double check that the number on the leather folder (e.g. 332) matches the number on your arrival folder (e.g. key group 332) The keys will remain in the locker throughout the booking period until you collect them. The keys will be returned at GuMo. 

Alt.2 Pick up the key at the cottage with a 9-digit code. 

We introduce key boxes at the cottage on an ongoing basis so that you as a guest can pick up a key in a key box at the cottage, if this applies to your particular booking, you have been informed that you can pick up a key at the cottage. 

You can go directly to the cottage and there you will find a key box where you use your 9-digit code. There are 3 keys in the key box. The green one should not be touched as it belongs to the staff. The two black keys are to be used during your stay. Should the cottage be ready before 4pm, you will receive an SMS and a new code that you can use to access the key before 1600. 

The box is opened by first "waking" it by clicking anywhere on the panel so that it lights up. Then you punch in the code and finish by pressing the padlock. If the box does not open, you can try tapping lightly on the front panel between the arrows. If it has been very cold, you may need to blow some hot air into it.

On departure 

On departure, the accommodation must be vacated by 11.00 a.m. unless another time has been agreed, e.g. for cleaning. 

Alt 1 You picked up the key at GuMo 

When you leave the cottage, you press your check-out link that you received on SMS. 

If you wish to stay on the mountain during the day, you can leave the keys later in the evening when you go home, as long as the accommodation is left by 11.00. If you are cleaning yourself, GuMo will do a cleaning check after you between 11-16. You will return the keys to GuMo. There is a pipe underneath 

under the key cabinet where you leave them. 

Alt 2 You pick up the key at the cottage in the key box

When you leave the cottage, hang the keys back in the key box. Then press your check-out link that you received via SMS. When you finish your stay, check that all three keys are in the box and check out via the link, which you will receive on SMS the day before departure. If any key is missing, please contact GuMo immediately.

If the cottage is not booked the period before your arrival, we are flexible and will let you in earlier. How do I know if the cottage is booked before me? If you search on www.gumo.se and search on the week before you are coming to the cottage or possibly the same week if you have booked Thursday to Sunday. If the cottage does not show up as available, the cottage is booked. You will receive an SMS from GuMo when the cottage is ready to check in. Make sure the cottage is clean before you move in, if it is not, contact GuMo directly, any cleaning complaints will not be accepted after moving in the cottage. 

There are currently two alternative ways to pick up the key, please read carefully your new notice from GuMo where to pick up the key as this may change from the date of booking: 

Alt 1. If you have a 5-digit code for your key cabinet, you should pick up the key at the GuMo office. On the day of arrival, the keys are already in your key cabinet from 8:00 in the morning and will remain there until you collect them or the departure date has passed. If you receive a text message that the cottage is ready, you can move into the cottage. Keys are returned to GuMo and you check out via the link you received from GuMo. 

Alt 2. If you have received a 9-digit code, you must collect the key from the cottage in your key box. You wait for a text message from GuMo that the cottage is ready to check in and then you will receive a new code that is valid before 16:00. If you do not receive a text message, you will be admitted at 16:00. The key is returned to the key box and you check out via the link you received from GuMo. 

Check-out time is 11:00 at the latest, unless an earlier time has been booked for cleaning, in which case that time applies. When you have cleaned the cottage, follow the cleaning instructions which you will find in the hall on the note "Things to consider" or you can find them here. GuMo makes a cleaning check in the cottage after each guest between 11:00 - 16:00 if the cottage is not approved according to the cleaning instructions, you will be charged at least for one weekly cleaning. Close all windows and lock all doors (including the balcony door) and leave the key according to the two different options, carefully read your new notices from GuMo where to leave the key, you leave it where you picked up the key, either in the key box at the cottage or downstairs in GuMos return box. There are two different options:

Alt 1. If you have a 5-digit code for your key box, the key should be returned to GuMo and you will check out via the link you received from GuMo, when you leave the cottage. If you want to stay on the mountain and leave the keys to the cabin later in the day, that is fine, but it is important that you are out of the cabin by 11:00 and that you check out via the link you received from GuMo. 

Alt 2. If you have received a 9-digit code, you must leave the key in the key box and check out via the link you received from GuMo.

Alt. 1 If you have picked up the key at the cottage, you leave the key in the key box at the cottage by 11:00 and check out via the link you received from GuMo.

Alt. 2 If you have picked up the key at GuMos office, you can use the mountain on the day of departure and return the key to the office when you pass GuMo. The important thing is that the cottage is cleaned and that you are out of the cottage by 11:00 at the latest.

If you have a key box at the cottage, leave the key in the key box at the cottage with your 9 digit code. 

But for those of you who have picked up the key at the GuMo office, the following applies: during the Vasaloppet weeks the road is closed at the GuMo office, this applies to two Sunday mornings. We will set up a temporary mailbox on the west side of the Dalälven where you can leave your keys. Special information, map etc. will be in your arrival email, for those of you who have a current booking on these occasions. The mail will arrive a day or so before arrival and information will also be available at the GuMo office when you collect your keys.

Here you can charge your electric car during your stay in Sälen. Click here to see a map